Question 1

I've got a plumbing emergency, what should I do?

Accepted Answer

Safety first!  Electricity and water do not play nice together, so turn the power off at the switchboard if needed first.

Question 2

I don’t know where the main water tap is!

Accepted Answer

The primary shutoff valve will generally be on the border of the property close to the road.  It is typically set into the ground underneath a blue or black plastic cover.

Question 3

Can I unclog the drain myself?

Accepted Answer

If you have a plunger, it is worth trying to remove a clog yourself. We suggest using a plunger that has a long handle, particularly for the toilet, so you can stand back out of the splash zone. Chemicals are not suggested as they rarely do a good job and can damage the pipes.

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